What service do you send my parcel with?
We offer both a non-signature and signature required service with Australia Post.
When using our non-signature required service, your parcel will be delivered right to your door. If no one’s home at the time of delivery, the courier will leave your parcel at your door or nearby in a safe location, or if it’s unsafe to do so, they’ll leave a card to call. When using our signature required service, the courier will not leave your parcel without it being signed for. If no one is at the address to sign for your parcel, a card will be left with instructions on how to arrange collection at your local post office.
Can I track my order?
Yes! We’ll email you your tracking number as soon as your order has been packed and delivered to Australia Post. You can then track your parcel’s journey here www.auspost.com.au/track
If you don’t already have one you might also want to sign up for an Australian Post account. It’s free and allows you to subscribe to tracking alert emails.
Can I send my order to a business address?
Yes! Please remember to include the business name to ensure a swift delivery.
When will I receive my order?
Orders to most destinations within Australia are sent Mon-Fri on an overnight service so should be with you within 3-5 working days. For regional and remote outback addresses, please allow for an extra 1-4 days for delivery.
Do you have a click and collect option?
We do not currently have Click and Collect available.